PRIVACY and conditions

 

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2018-1-04 18:02:49

General conditions The following terms and conditions - and subsequent changes made - apply to all our services made available online, directly or indirectly (through distributors), via any mobile device, via e-mail or telephone. By accessing our website (even from mobile devices), visiting it, using it and / or using any of the applications available through any platform (hereafter referred to as "website"), and / or making a reservation, you declare that you have read , including and accepting the terms and conditions set out below (including the Privacy Statement). These pages, their content, their structure and the online booking service provided on them and through this website are owned, managed and offered by booking-lowcost and are provided for personal use only for non-commercial purposes, governed by the terms and from the conditions described below. definitions The words "booking-lowcost", "we" and "our / e / e" refer to booking-lowcost, company ........... subject to Italian laws ie with registered office at. ......., ......., Italy. "Platform": website, mobile site and app under the ownership and control of booking-lowcost and managed, maintained and / or hosted, on which the Service is made available. "Service": the online reservation service (including the management of the relative payment) of various products and services made available by the Partners on the Platform. "Partner": the accommodation provider (for example a hotel, motel, apartment or bed and breakfast), theme parks or parks, attractions, museums, sightseeing, cruises, train and coach tours, tour operator transfers, insurance companies and any other product or service related or similar to the travel theme, made available for booking on the Platform. Purpose of the service Through the Platform, we booking-lowcost and affiliated (distribution) partners) provide an online platform that allows Partners to advertise their products and services and visitors to the Platform to make reservations (ie the reservation service). By making the booking through booking-lowcost, you will establish a direct contractual relationship (binding in legal terms) with the Partner with whom you have booked the product or service (where applicable). From the time of the aforementioned booking, we will exclusively act as an intermediary between you and the Partner, transmitting to the relevant Partners the details of the booking and sending to you a confirmation e-mail for and on behalf of the Partner. In providing our Services, we disclose the data that have been provided to us by the Partners. All Partners are therefore given access to an extranet network, for which they are fully responsible for what concerns the updating of tariffs, availability and other information displayed on our Platform. Although we perform our Service with diligence and care, we are unable to verify and guarantee the accuracy, completeness and correctness of the information, nor can we be held responsible for any errors (including manifest and typographical errors), interruption of service (due to failure (temporary and / or partial), repair, upgrade or maintenance of the Platform or other), for inaccurate, misleading or false information or for their non-delivery. Each Partner is responsible at all times for the accuracy, completeness and correctness of the (descriptive) information, including the rates and availability displayed on our Platform. Our platform does not have the purpose, and should not be seen from this perspective, to recommend or support any partner marketed on it, in terms of quality, level of service, classification and assignment of the category by stars or relatively to its offices and facilities or services and products offered. Our Services are available for personal and non-commercial use only. Therefore, it is not permitted to resell, use, copy, insert deep-links, monitor (using for example spiders, scrape), view, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for no type of business having a commercial or competitive purpose. Rates, strikethrough prices and Best Price Guaranteed The rates shown on our Platform are highly competitive. All rates are per accommodation, for the entire stay and are inclusive of VAT and all other taxes (subject to the currency exchange of these taxes), unless otherwise indicated on our Platform or on the confirmation e-mail or on the ticket. The cost of the ticket is for person or group and subject to validity as indicated on the ticket, if applicable. The Partner may decide to charge fees and penalties (including tourist / accommodation tax) in case of missing presentation or cancellation. In case of no show or payment of the cancellation penalty, the property can charge the amount related to any taxes (if any). On our Platform you can find cheaper rates for a specific stay, service or product. However, the above rates, as proposed by the Partners, could result in special restrictions and conditions, for example with regard to cancellation or reimbursement. Before booking, carefully check the presence of these conditions in the details regarding the product, service or booking. The crossed out price is calculated based on the third highest price currently applied by the hotel to rooms with the same booking conditions , in a period of 30 days around the check-in date you chose (15 days before and 15 days later). If the check-in is in less than 15 days, the missing ones will be added to the 15 following the check-in date to reach the total of 30 days. In order to guarantee a fair comparison, we make sure that the same booking conditions are always valid (meals, cancellation policy and room type). In this way you get the same room at a lower price, compared to other check-in dates in the same period of the year. For your stay we want to offer you the lowest possible rate. If, once you have booked with us, you find on the Internet the structure of your choice under the same booking conditions and at a lower rate, we will set the difference between our rate and the lower one, according to the conditions of the Best Rate Guaranteed. currency is for informational purposes only and should not be considered as an accurate and operational indicator in real time; rates may vary. Obvious errors are not binding, including printing errors. All special offers and promotions are listed as such. Privacy and Cookie Booking-lowcost respects your privacy. See our privacy and cookie policies for more information. Free serviceOur service is free because, unlike many other sites, we will not charge any cost for the Service offered, nor will we apply additional costs (relating to the reservation) at the rate. The Partners pay a commission, or a small percentage on the price of the product (for example, on the room rate) to Booking.com after the guest has used the partner's product or service or after having stayed at the property (and paid the amount due to it). o bank transfer Some Partners may provide and make available the possibility of offering reservations to be paid in full or in part (as provided by the payment conditions of the structure) to the Partner during the booking process, via a secure online payment method (to the extent where this feature is offered and supported by your bank). For some products and services, booking-lowcost manages (through third parties) the payment of the specific product or service (ie the payment management service) according to the methods indicated by the Partner (booking-lowcost does not act or work in any case in quality official seller). Your payment is securely debited to your credit / debit card or bank account, and credited to your partner's bank account, through the management of a third party. Any payment made to the Partner in the above manner will in any case constitute a payment by you (or part of) the cost of the reservation, relating to a particular product or service, with final payment value (bevrijdende betaling) of the price (in full) or partial) due and can not be claimed by you in any way. When a booking is paid by credit / debit card, payment will be processed by eNett International USA, LLC (for credit cards issued in the United States, except American Express) or eNett International (UK) Limited (as an intermediary such as "Hotel Reservation Services") (for all other American Express cards and cards), acting as independent third parties and official sellers. Payment managers eNett International USA, LLC (for credit cards issued in the United States, except American Express) or eNett International (UK) Limited (for all other American Express cards and cards) have been chosen by the Partner (and with it entertain a contractual relationship) in order to manage the payment of the reservation as agent of the partner. eNett International USA,LLC (for credit cards issued in the United States, except American Express) or eNett International (UK) Limited (for all other American Express cards and cards) represent official sellers. Upon receipt of payment by eNett International USA, LLC (for credit cards issued in the United States, except American Express) or eNett International (UK) (for all other American Express cards and cards), your obligations towards the Partner are deemed to be met. Even if eNett International USA, LLC (for credit cards issued in the United States, except American Express) or eNett International (UK) Limited (for all other American Express cards and cards) hold the ultimate responsibility for payment by credit / debit card, Booking.com will take care of customer assistance for issues regarding reservations paid by credit / debit card. If you pay a reservation by credit / debit card with payment managed by eNett International (UK) Limited, the transaction will be governed by the laws of England and Wales, in compliance with applicable laws. For certain rates (eg or special offers, the Partner may request prepayment by bank transfer (if any) or credit / debit card. In case of use of the credit card, this may be pre-authorized or debited (sometimes without the possibility of reimbursement) at the time of booking. Before making the reservation, carefully check the presence of these conditions in details regarding the product or service you have chosen. Booking-lowcost or EMS are not responsible for any debit, authorized or (presumed) unauthorized or incorrect, by the Partner and you will not be able to request the return of the amount correctly debited to your credit / debit card by the Partner (for eg in the case of prepaid rates, non-submission or cancellation with penalty). In case of fraud or unauthorized use of your credit card by a third party, most banks and credit card companies will risk and cover all charges resulting from such fraud or unauthorized use. However, this could result in your card being charged at usually EUR 50, or the equivalent in your currency. In the event that the issuing company of your credit card or bank charges you that amount due to unauthorized transactions resulting from a reservation made on our Platform, we will refund you this amount up to an amount of EUR 50 ( or the equivalent in your local currency). In order to be able to pay compensation, be sure to report fraud to the credit card company (in accordance with its rules and procedures) and contact us immediately via e-mail at customer.relations@booking. com. It indicates "credit card fraud" in the subject of the e-mail and attaches evidence of the charge of the amount for the recovery of unauthorized transactions (for example the conditions of the credit card company). The refund will only apply to bookings made by credit card using Booking.com secure servers and only if the unauthorized use of the credit card is due to our fault or negligence during the use of the server safe, and not to your own fault.Cancellation, non-submission and information "To know" By making a reservation with a Partner, you accept and approve the respective rules for cancellation and non-submission of that Partner and any other norm or additional condition of the Partner applicable to your booking or during your stay (including the "Knowing" section of the Partner, available on our Platform and the related rules of the Partner's structure), including services and / or products offered by the structure (the rules and conditions of a structure are obtained directly from the relevant structure itself). The general rules for cancellation and non-submission of each Partner are mentioned on the Platform in the information pages concerning the Partner, during the booking procedure and on the confirmation e-mail or ticket. For some rates or special offers no cancellations or changes are allowed. In case of no show or cancellation, the Partner can still charge the tourist tax (if applicable). Before making the reservation, carefully check the presence of these conditions in details regarding the product or service you have chosen. If the reservation requires an advance payment or a total or partial prepayment, this may be canceled (without a prior notification of defaultience or notice) in the event that the remaining amount can not be withdrawn in full on the agreed date, as set out in the Partner's payment terms and booking specifications. Cancellation and prepayment conditions may change depending on the type of accommodation. Read carefully the "To know" section (which you can find under the various types of accommodation available at the bottom of the page dedicated to the Partner on our Platform) and the important information in your booking confirmation, given that particular additional conditions could be applied by Partners (for example, regarding age requirements, security deposit, extra charges or cancellation policies for groups, extra beds, rates without free breakfast included, pets and credit cards accepted). Late payment, incorrect bank account or credit / debit card details, invalid credit / debit card details or insufficient funds put the booking at risk and may result in the rejection of any prepayment (non-refundable) unless the Partner agrees to make the reimbursement or permits other solutions foreseen by the conditions of advance payment and cancellation. If you wish to check, modify or cancel your booking, log in to your confirmation e-mail and follow the instructions in it contained. The property may charge a cancellation fee in accordance with the rules of cancellation, prepayment and non-presentation of the structure itself, and you may not be entitled to compensation for any sums already paid (in advance). Before booking, we recommend that you read carefully the rules relating to the cancellation, prepayment and non-submission provided by the structure, and remember to make timely subsequent payments, as required by the specific reservation.Partners are mentioned on the Platform in the information pages concerning the Partner, during the booking procedure and on the confirmation e-mail or ticket. For some rates or special offers no cancellations or changes are allowed. In case of no show or cancellation, the Partner can still charge the tourist tax (if applicable). Before making the reservation, carefully check the presence of these conditions in details regarding the product or service you have chosen. If the reservation requires an advance payment or a total or partial advance payment, this may be canceled (without a prior notification of default or warning) in the event that the remaining amount could not be withdrawn in full on the agreed date, as well as provided by the Partner's payment conditions and booking specifications. Late payment, incorrect bank account or credit / debit card details, invalid credit / debit card details or insufficient funds put the booking at risk and may result in the rejection of any prepayment (non-refundable) unless the Partner agrees to make the reimbursement or allows other solutions foreseen by the conditions of advance payment and cancellation. (Correspondence and further communications) By making a reservation you will consent to receive (i) an e-mail just before the date of arrival, containing information about your destination and various suggestions and offers (also from third parties, if you have given consent) relating to your booking and destination, and (ii) an email after your stay, with the invitation to express your opinion on the structure. Read our privacy and cookies policy to learn more about other ways we can contact you. Booking lowcost is not responsible for communications with Partners that occur on or through its Platform. It is not possible to advance rights related to requests or direct communications to the Partner, or related to any form of notification of receipt of requests or communications. Booking-lowcost can not guarantee that any request or communication will be received, read, taken in charge, performed or accepted by the Partner in a precise and timely manner. In order to complete and complete the booking successfully, it is necessary to provide an e-address. valid mail. We are not responsible for any e-mail addresses, telephone numbers (mobile phones) or non-existent or incorrect credit card numbers, nor do we have the obligation to verify their existence or correctness. Any complaints or claims for compensation against booking-lowcost or relating to the Service must be presented as soon as possible, and in any case within 30 days after the datewhich would complete the use of the product or service (for example the check-out date of a stay). Complaints and requests received after the said 30-day period may be rejected, and the applicant will have to waive all right to compensation (for damages or costs). Due to continuous updates on rates and availability, we strongly recommend that you make screenshots during the booking process, to be used as supporting documentation, if necessary.Ranking, Program Preferred Structures, Stars and Guest Reviews The default setting of the ranking of Partners on our Platform is 'Recommended' (or formula equivalent) (the "Default Ranking"). However, we also offer other types of ranking. The Default Ranking is created through an automatic ranking system (algorithm) and is based on multiple criteria, including not only the popularity of a Partner among our users, but also data related to customer support and reservations (number of bookings) , cancellations, conversion rate, etc.). Included in the algorithm, also the timeliness with which the Partner provides for the commission payments and the percentage of the same: these are just two of the many factors that determine the Default Ranking, and not the only or most fundamental. In some cities and regions , booking-lowcost offers a special partnership program that allows Partners who continuously meet the terms of the Preferred Structures Program to appear higher than others in the standard ranking of search results by city / region, ordered by "Recommended". Preferred Structures are marked with the thumbs-up symbol and, in return for better positioning, they pay a higher fee. Only Partners that continuously meet certain requirements can be part of the Preferred Structures list. The stars assigned to non-hotel facilities (for example, bed & breakfasts) do not correspond to the official classification system applied to hotels. completed guest may be (a) uploaded to the Partner page on our Platform in order to provide (future) customers with your point of view about the (level of) service and quality of the Partner and (b) (fully or partially) ) used and placed by Booking.com, in its sole discretion (eg for reasons related to marketing, for promotional purposes or to improve the service), on the platform or on social network platforms, on newsletters, in case of special promotions , on applications or other channels owned and hosted, used or controlled by Booking.com. We reserve the right to change, reject or remove judgments in our sole discretion. The form for the opinion of the guest must be considered a survey and will not include any (further) offer, invitation or incentive (commercial) of any kind. Disclaimer of liability Subject to the limitations and clarifications indicated in the hypotheses provided by these terms and conditions and to the extent permitted by law, we will be held liable only for direct and immediate damages actually incurred, paid or incurred, due to a failure to comply with our obligations in respect of the services we should have performed. Compensation may go up to the total amount of the cost of your booking, as established in the confirmation e-mail (or for a single circumstance or for a series of related circumstances). Anyway, and as permitted by law, neither we nor none of our operators, managers, employees, representatives, subsidiaries, affiliated companies, affiliated partners (distribution), license holders, agents or persons involved in the production, sponsorship, promotion or dissemination of the site and its contents, will be held liable for (i) punitive, special, indirect or consequential loss or damage, loss of production, profit, income or contract, injury or damage to good name and reputation, loss of rights, (ii) inadequacy of the (descriptive) information of the Partner (regarding rates, availability and classification), made available on our Platform, (iii) the services p remaining or the products offered by the Partner or other business partners, (iv) damages (direct, indirect, consequential or punitive), losses or costs incurred, paid or incurred as a result of inability to use or delay of our Platform, but as a result of or related to use, or (v) physical injury, death, property damage or other types of damages (direct, indirect, special, consequential or punitive), losses or costs incurred, paid or has met, actions (legal), errors, violations, faults (serious), intentional maladministration, omissions, negligence, false declaration, civil or objective liability for an unlawful act attributable (partially or totally) to the Partner or to one of our other commercial partners (or their employees, directors, managers, agents , representatives or affiliated companies), whose products or services are directly or indirectly made available, offered or advertised on or through the Platform, including cancellations (partial), overbooking, strike, force majeure or any other event out of our control. If the Partner charges (or has already charged) the cost of the room, the product or the service, whether the payment (of the room or of the reservation) is managed by us, in both cases accept and declare to be aware that it is always the responsibility of the Partner to collect, retain, send and pay to the competent authorities the applicable taxes, ca lolated based on the total price of the room or booking. Booking-lowcost can not be held responsible (nor can be called upon to answer) for the collection, withholding, sending or payment to the competent authorities of the taxes applicable to the cost of the room or reservation. Booking-lowcost does not act or operate under any circumstances as an official seller of any product or service made available on the platform. By uploading photos / images in our system (for example, attached to a review) you certify, warrant and declare that you own the copyrights on photos / images, and accept that booking-lowcost can use the photos / images on its website (also mobile) and on the app, in promotional material and publications both online and offline, in the ways that low-booking-booking considers appropriate . You grant booking-lowcost, in a non-exclusive, global, irrevocable, unconditional and perpetual manner, the right and license to use, reproduce, show, reproduce, distribute, sub-license, communicate and make available photos / images in the modalities that booking-lowcost deems appropriate. The person who uploads the photos / images assumes full legal and moral responsibility for any claim made by third parties (including, but not exclusively, owners of accommodation facilities) following the publication and use of the photos / images from part of booking-lowcost. Booking.com does not own nor endorse uploaded photos / images. The truthfulness, validity and right to use all photos / images are guaranteed by the person who uploads the photos / images, and are not responsible for booking-lowcost. Booking-lowcost rejects any responsibility deriving from the published photos / images. The person uploading the photos / images guarantees that these do not contain viruses, trojans or infected files, or pornographic, illegal, obscene, offensive, bad or inappropriate material, and that the photos / images do not infringe any intellectual property right, copyright or third-party privacy. Photos / images that do not meet the criteria listed above will not be used and / or may be removed / canceled by Booking.com at any time and without prior notice. Intellectual property rights for sending or payment to the competent authorities of the applicable taxes at cost of the room. Booking.com does not act or operate under any circumstances as an official seller of any product or service made available on the Platform. Book-low-cost exclusively holds all rights, title and interest in and to all rights intellectual property regarding the graphic aspect and the general interface (including the infrastructure) of the platform through which the service is made available (including guest reviews and translated contents). No one is authorized to copy, obtain, report via links, publish, promote, integrate, use, combine, or in any other way use the contents (translations and reviews of the guests included) or our brand in the absence of our express written approval . In the event that a person uses or combines (partially or totally) our content (including guest reviews and translations) or otherwise takes possession of any intellectual property right of the Platform or any content (or translation) , it must assign, transfer and dispose of all such intellectual property rights to booking-lowcost. Any use that is not compliant with the law or any of the above actions or behaviors constitutes a material violation of our intellectual property rights (including copyright and database protection rights). Other than permitted by law, these terms and conditions as well as the supply of ours services, will be regulated and interpreted in accordance with the Dutch law and any controversy arising from these terms, the general conditions and our services will be remitted exclusively to the courts of ....... (Italy). The original text in the language English of these Terms and Conditions may have been translated into other languages. The translated version is unofficial and for illustrative purposes only, therefore without legal value. In the event of disputes or inconsistencies or discrepancies between the English text and translations into the other languages ​​of these Terms and Conditions, the English text will prevail and will be the final version. The English text is available on our Platform (selecting English) or will be sent upon written request. In the event that any of the clauses of these Terms and Conditions are invalid, lose validity, or become non-binding, you will continue to abide by to all other clauses established there. In this case we will replace the aforementioned clause with a clause that is valid and binding, which has an effect as similar as possible to the one replaced and that you undertake to accept in compliance with the contents and purposes of these Terms and Conditions. Booking. lagodigarda.it and on the support companiesThe online booking service is provided by booking-lowcost limited liability company subject to Italian laws and with registered office in ..........., Italy, and registered in the Chamber of Trade of ........ with the registration number ........ Our VAT number is ........... Booking-lowcost is based in ..... .., Italy, and is supported internationally by various groups of affiliated companies (the "support companies"), which perform an internal support function for the benefit of booking-lowcost. Some designated companies provide limited customer support services (telephone only). Supporting companies do not own any Platform (and in no way control, manage, maintain or host the Platform). These support companies are not authorized and do not have the legal power to provide the service, to represent booking-lowcost or to enter into any contract in place of, for or in the name of booking-lowcost. In no case is a relationship created (legal or contractual) with the support companies. The support companies do not operate, nor are they authorized to operate as official representatives or providers of booking-lowcost services. Booking-lowcost does not recognize or consider domicile anywhere, location or office in the world (including the offices of its support companies) other than the office